Shipping Policy

At Kangan Sutra, we make every effort to deliver your artificial jewellery safely and on time. Once your order is placed, our team carefully packs your selected jewellery pieces and prepares them for dispatch.

Order Processing

All Kangan Sutra orders are usually processed within 1–3 business days after payment confirmation. Orders placed during sales, festive seasons or high-demand periods may take slightly longer to process.

Delivery Timeline

Estimated delivery time depends on your location and courier service availability.

Metro cities: 3–6 business days
Other cities and towns: 5–8 business days
Remote locations: 7–10 business days

Please note that delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, festivals or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your order. Kangan Sutra may offer free shipping on selected orders, promotional campaigns or minimum order values.

Order Tracking

Once your Kangan Sutra order is shipped, you will receive tracking details through email, SMS or WhatsApp, depending on the contact information provided at checkout.

Incorrect Address

Please ensure that your shipping address, phone number and pin code are correct before placing your order. Kangan Sutra will not be responsible for delays or failed delivery caused by incorrect or incomplete address details.

Delayed Delivery

If your Kangan Sutra order is delayed beyond the expected delivery period, please contact our support team with your order number. We will help you check the delivery status with our courier partner.

Damaged Package on Delivery

If the package appears damaged or tampered with at the time of delivery, please do not accept the package. Contact Kangan Sutra customer support immediately with photos or videos of the package.

Contact for Shipping Support

For shipping-related queries, please contact Kangan Sutra customer support.